Email & Chat Support Agent Full-time Job
Jan 23rd, 2025 at 06:04 Marketing & Communication Lahore 45 viewsJob Details
Role Overview:
We are looking for a skilled Email Support Executive to join our team. The ideal candidate will possess excellent communication skills and have prior experience in email and chat support within a call center environment.
Key Responsibilities:
- Respond promptly and professionally to customer emails and chat inquiries.
- Resolve customer queries and provide effective solutions in a timely manner.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with other teams to resolve escalated issues and ensure customer satisfaction.
- Uphold a high level of service quality in every interaction.
Requirements:
- Education: Minimum Bachelors degree.
- Experience: Prior experience in call center email and chat support is preferred.
- Skills:
- Excellent written and verbal communication skills.
- Strong problem-solving and organizational abilities.
- Proficiency in handling multiple tasks simultaneously.
Why Join Us?
- Opportunity to work in a professional and collaborative environment.
- Career growth and development prospects.
Company Description
For nearly 40 years, Abacus has been offering cutting-edge business solutions helping organisations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus has a deep scale, is industry focused and technology driven with a world class delivery capability. We help to transform the businesses of clients who want to be leaders in their industry.
Abacus is founded on one simple belief, that change is the only constant in our world and that as enterprises and individuals, we must all respond to change with vision, courage and integrity. We are passionate about being partners to our clients, as advisers, consultants, technology specialists, systems integrators and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organisations.
Abacus is founded on one simple belief, that change is the only constant in our world and that as enterprises and individuals, we must all respond to change with vision, courage and integrity. We are passionate about being partners to our clients, as advisers, consultants, technology specialists, systems integrators and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organisations.
