Email Support Representative Full-time Job
Jan 15th, 2025 at 05:50 Marketing & Communication Lahore 40 viewsJob Details
Job Description: Email Support Representative
Position: Email Support Representative
Location: Gulberg 3, Lahore (Onsite)
Company: Alpha-CX
Employment Type: Full-Time
Job Summary:
Alpha-CX is seeking a dedicated and professional Email Support Representative to join our team in Gulberg 3, Lahore. This full-time, onsite position requires exceptional written communication skills, a customer-centric mindset, and the ability to work rotational shifts.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email.
- Address customer concerns, complaints, and queries with efficiency and empathy.
- Ensure customer satisfaction by providing accurate and helpful information.
- Escalate complex issues to the relevant teams when necessary.
- Stay updated on our products and services to assist customers effectively.
- Accurately document customer interactions in our CRM system.
- Collaborate with team members to improve processes and resolve issues.
Qualifications:
- Education: Bachelors degree (required).
- Experience: Proven experience in a customer support role, preferably email support.
- Skills:
- Strong written communication skills with excellent grammar and attention to detail.
- Familiarity with CRM systems (a plus).
- Strong problem-solving skills and a positive attitude.
- Ability to multitask, prioritize, and manage time effectively.
- Additional: Willingness to work rotational shifts.
Application Requirements:
- Submit a 30-60 second introductory video along with your resume.
- Send your application to HRDANNY@ALPHA-CX.COM.
- Use the subject line: "Email Support Representative Application."
Benefits:
- Competitive salary package.
- Growth opportunities within the company.
- Collaborative and dynamic work environment.
How to Apply:
If you meet the qualifications and are eager to join a vibrant team, send your resume and introductory video to HRDANNY@ALPHA-CX.COM.
Company Description
Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.
